Refund policy

Substitution, Cancellation, Return & Refund Policy

100% Customer Satisfaction Guarantee

 Substitutions 

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. 

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

In this event, Pollinated Flower Farm will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

 Cancellations 

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests completed. Because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order.

Cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

 

 Refund Policy (100% Customer Satisfaction Guarantee) 

If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact our customer service department at info@pollinatedlv.com.

Requests must be submitted within 1 day of delivery accompanied by photos of the flowers taken within 1 day of delivery.  The date photo is taken must be shown on the photo.

 We will replace the original arrangement with one of equal or greater value, at no additional charge to you. We will redeliver the new arrangement, on the day that you select, again at no additional charge to you.

Event and Wedding Policies

Event and wedding services operate slightly differently than retail services.  Weddings and events must be cancelled at least 1 month before the date of the event for a full refund.  Cancellation within a month, but more than two weeks of the event date is subject a 25% charge for loss of time and money accrued from preparations.  Any cancellation within two weeks of the event date is 100% non-refundable.